Choose to select the location of the new driver manually and browse to the folder where you extracted the driverĥ. Right click on the hardware device you wish to update and choose Update Driver SoftwareĤ. Go to Device Manager (right click on My Computer, choose Manage and then find Device Manager in the left panel), or right click on Start Menu for Windows 10 and select Device Managerģ. In order to manually update your driver, follow the steps below (the next steps):ġ. Take into consideration that is not recommended to install the driver on Operating Systems other than stated ones. For more information, see TPM Recommendations.If the driver is already installed on your system, updating (overwrite-installing) may fix various issues, add new functions, or just upgrade to the available version. If the issue persists, contact the hardware vendor or the device manufacturer to diagnose your TPM device. Available update of the BIOS Firmware or TPM Device Firmware on manufacturer's support websites.Latest Servicing Stack Update (SSU) and monthly Cumulative Update (CU) in Windows.Make sure the following updates are installed: It prevents Windows from communicating and using the TPM device for the functionalities that reply on TPM, such as: This problem occurs because of an issue with the TPM device. The Trusted Platform Module (TPM) hardware failed to execute a TPM command. For further help, please contact the computer manufacturer. The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. See the following log examples for detailed information: Event ID 14 The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used.The Trusted Platform Module (TPM) hardware failed to execute a TPM command.These messages are logged in the event logs: On a TPM device, you experience issues with BitLocker, logging to applications using Modern Authentication or Next Generation Credentials. This article describes an issue in which the TPM device driver is recorded in the system log when it experiences an unrecoverable error.Īpplies to: Windows 10 – all editions Original KB number: 4562894 Symptoms
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